Yamakoshi District Holidays from AU$1,385

The hotel's check-in system needed an upgrade, and the afternoon check-in wait was excessively long. We booked a room for four people and were told that we needed to lay out the tatami mats ourselves, which was a bit inconvenient for foreigners, as all the other hotels on this trip had laid out extra tatami mats for us before check-in. Another major problem was the strong odor in the toilet; I had to borrow air freshener from the front desk. However, the hotel breakfast deserves praise; it had a wide variety of choices and tasted delicious.

The service was great, the buffet was delicious, and the room was super clean!

The hotel is in a great location for getting around and visiting all the attractions Hakodate has to offer. The lobby is open and welcoming, and the staff are wonderful. There is even a free coffee machine, and the matcha latte it makes is delicious and addictive. The onsen bath was perfect and offers a great view from the top floor! They also provide free ice pops and cream sticks near the entrance to the men’s and women’s onsen. As others have mentioned, the breakfast is excellent. My only complaint is the room. While not bad, the Double Room with a King bed felt run down and very “well used.” It was clean and tidy, but it has certainly seen better days. That said, I can overlook this because everything else about the hotel was fantastic. As for restaurants and dining options, right outside the main entrance there is a cluster of eateries offering a great variety of food, and they are not affiliated with the hotel.

Clean room, Onsen on premise

I didn’t use their breakfast buffet as the hotel was right next to the morning fish market. Updating to the experience of having to pay extra for “pay on the spot”. They had no room on Expedia at the time I booked so I chose single room option (12800yen). Few days prior to my arrival Expedia showed twin room option at 14716yen so when I checked in I was confident that I’ll have a room. For some reason they charged me 12500yen to upgrade to twin room (total amount 25300yen, instead of 14716yen) I paid as I was asked but thought it was bizarre and negotiated. They admitted their fault and changed my upgrade fee to 8,800yen. So, in total I paid 21300yen for what was advertised as 14716yen. Once again, I’ll repeat, don’t choose “pay on the spot” option or ask for an upgrade. I’d rather gone out for a nice meal… Thank you Mr Umezawa for trying to modify things but I’d rather share my honest experience. Hotel is clean, convenient and staff were kind. However if I had an option to come to Hakodate again, I’ll chose a different place to stay.